Service Delivery Policy

Delivery format

FastLane Ticketing provides a digital ticketing-assistance service. No physical product is shipped.

Delivery timing

Delivery timing depends on the relevant event and its official sale schedule. The applicable timing is explained and confirmed before payment and may vary by event.

Delivery channel

After payment and order confirmation, customers receive event-specific service information through the communication channel agreed for that order, such as WhatsApp, Telegram or another stated channel.

Customer responsibilities

Customers are responsible for providing correct contact details and checking messages before the relevant sale period. FastLane Ticketing is not responsible for delays caused by incorrect details or a customer’s failure to check the agreed channel.

Changes

If an organiser or ticketing platform changes the official sale schedule, delivery timing may be adjusted accordingly.

Business information

FastLane Ticketing is operated by a Malaysia-registered business. Business Registration No. 202003384725 (003219846-T).

Contact

Questions about delivery should be sent to fastlane.ticketing@gmail.com or WhatsApp at +60 10-350 6536.