Refund & Cancellation Policy

Digital and time-sensitive service

FastLane Ticketing services are digital, event-specific and time-sensitive. A cancellation request should be made before service delivery has started.

After delivery begins

Once event-specific service information, access details or other purchased digital assistance has been provided, the order is generally non-refundable, except where FastLane Ticketing is unable to provide the purchased service.

Event changes

Cancellation, postponement or changes made by an event organiser do not automatically make our separately purchased assistance service refundable when that service has already been delivered.

Approved refunds

Any refund approved by FastLane Ticketing will be returned to the original payment method. Processing time may depend on Stripe and the customer’s bank or card issuer.

Business information

FastLane Ticketing is operated by a Malaysia-registered business. Business Registration No. 202003384725 (003219846-T).

Requests

Cancellation or refund requests must include the customer’s order information and be sent to fastlane.ticketing@gmail.com.